Terms of Service

Last Updated: February 9, 2026

Welcome to Scoops Pooper Scoopers. By using our services, you agree to these Terms of Service. Please read them carefully.

1. Services Overview

Scoops Pooper Scoopers provides professional pet waste removal services ("Services") for residential and commercial properties. Our Services include scheduled yard cleanings, one-time cleanings, and related pet waste management solutions.

2. Service Agreement

By scheduling a service with Scoops Pooper Scoopers, you ("Customer") agree to:

Provide accurate property and contact information
Ensure safe access to the service area
Secure pets during service visits when possible
Maintain a safe environment for our service technicians

3. Scheduling and Access

Services are performed on scheduled days during business hours
We may access gated areas using provided codes or unlocked gates
If we cannot access your property, the visit may be marked complete and billed
Weather or unsafe conditions may delay service

4. Payment Terms

Payment is due according to your selected billing cycle
We accept major credit cards and ACH payments
Failed payments may result in service suspension
Prices may change with 30 days notice

5. SMS and Communications Consent

By providing your phone number and agreeing to these terms, you expressly consent to receive the following communications from Scoops Pooper Scoopers:

Transactional Messages (Service-Related)

Service confirmations and reminders
Appointment scheduling and rescheduling notifications
Service completion notifications
Account and billing alerts
Technician arrival notifications
Weather or service delay alerts

Marketing Messages (Promotional)

Special offers and discounts
Service upgrade opportunities
Referral program information
Seasonal promotions
New service announcements

Message Frequency: You may receive up to 15 messages per month. Message and data rates may apply.

Consent is Not Required: Your consent to receive marketing messages is not a condition of purchasing our services. You may still use our services without opting into marketing communications.

Opt-Out Instructions: You may opt out of SMS messages at any time by:

Replying STOP to any message
Contacting us at the information below
Updating your preferences in your customer portal

Opt-Out Confirmation: After opting out, you will receive a single confirmation message. You will not receive further messages unless you opt back in.

Help: Reply HELP to any message for assistance, or contact us directly.

6. Cancellation Policy

Cancel or skip services through your customer portal or by contacting us
Cancellations with less than 24 hours notice may be billed
Subscription cancellations take effect at the end of the current billing period

7. Limitation of Liability

Scoops Pooper Scoopers is not liable for:

Pre-existing lawn damage or conditions
Damage caused by pets or wildlife
Items left in the service area
Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid for the specific service in question.

8. Property Damage

If our team causes damage to your property, please report it within 48 hours. We will investigate and work to resolve legitimate claims promptly.

9. Indemnification

You agree to indemnify and hold harmless Scoops Pooper Scoopers, its owners, employees, and contractors from any claims arising from:

Your use of our services
Your violation of these terms
Any third-party claims related to your property

10. Service Modifications

We reserve the right to:

Modify service offerings and pricing with notice
Update these terms with notice
Discontinue services with reasonable notice

11. Dispute Resolution

Any disputes shall be resolved through:

Good faith negotiation between parties
Mediation if negotiation fails
Binding arbitration in accordance with applicable rules

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class actions.

12. Governing Law

These terms are governed by the laws of the state in which Scoops Pooper Scoopers operates, without regard to conflict of law provisions.

13. Severability

If any provision of these terms is found unenforceable, the remaining provisions shall continue in full effect.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Scoops Pooper Scoopers.

15. Contact Us

For questions about these terms, contact Scoops Pooper Scoopers through our website or customer support channels.

*By using Scoops Pooper Scoopers services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.*